Export: Generating Support File Packages

You may often need to hunt down or submit different design aspects within your application for submission along with the error/issue for analysis and patching.

We wanted to make it as easy as possible for our beta testers to submit support files when they come across these errors or scenarios where unexpected results occur.

We have added the ability to collect relevant design components into a mini archive containing the data document, the error message, and any forms, subforms, shared fields, and embedded views (both design and data) that were used to export the document.

There are two ways in which to generate the above support file.

When Export identifies a specific error:

You will notice a 'Create Support File' button on the referenced error UI when an error occurs. Simply click the button to generate the support archive.

Open

When you notice unexpected results in your Export HTML/PDF Archives:

In this case, you will find an option on the right-click shortcut menu.

Open

Create Support File based on Note ID.

Determine the Note ID where you are noticing the inconsistent results, and once you select the DB from the Export UI and choose 'Create Support File' from the shortcut menu, it will ask you for the Note ID. After which, the support file will be created containing the Note ID sample and all of its dependencies.

You can submit the associated file support package along with your support/feedback ticket.