How to troubleshoot installing Notes Tools e35.

Owned by Teamstudio Support
Last updated: Dec 15, 2023 by Larry Barker

Problem

If NotesTools Edition 35 does not work for you right away, please follow this guide to help diagnose the issue.

Solution

  1. Please only try to install E35 on currently supported operating systems Windows 10 and above.
    Please contact support for further assistance.
  2. Please make sure you have uninstalled any previous version of the Notes Tools before trying again.
    Instructions for manually removing the NotesTools can be found here.
  3. From the command prompt type in the following commands
    mkdir \temp
    "Notes Tools.exe" /l*v c:\temp\toolsinstall.log

  4. Gather the following files to send into techsupport@teamstudio.com
    • c:\temp\toolsinstall.log
    • <Notes data dir>\workspace\logs\error-log-0.xml
    • <Notes data dir>\workspace\logs\error-log-1.xml